How quickly do you ship out orders? top
I am committed to processing your order as soon as possible, usually within 2-4 business days. I have no control over the postal carriers once a package leaves my hands, so please allow 10-14 business days for arrival.
If you need your order sooner, please call me or send an email *before* you order, and we can discuss your options.
What forms of payment do you accept? top
I accept payment with Visa, MasterCard, Discover and American Express.
Is my credit card data secure with you? top
Yes, I use a secure shopping cart, which collects your data and then sends payment to me via Paypal. I do not receive your credit card information.
What are your shipping fees? top
I do my best to ensure that your order arrives safely. Your purchases will be carefully packaged in gift boxes, along with my business card and a copy of your order invoice.
- First Class within the U.S. and Canada: $3.99
- First Class with Insurance within the U.S.: $6.99
- Priority Mail within the U.S. ($50 insurance): $6.99
- Priority with Insurance inside the U.S. (orders over $50): $9.99
- Priority with Insurance outside the US: $28.99
I cannot be responsible for uninsured packages that do not arrive at their destinations. If you have any doubts about your mail service, choose Priority Mail, which will provide a tracking number and insurance. If you require insurance, be sure choose an option that includes insurance at checkout!
Do you take custom orders? top
Yes. Send me an email, explaining what you'd like with as much detail as possible.
Do you offer insurance on orders? top
Yes. Be sure to choose a shipping option that includes insurance.
What is your return policy? top
I want you to be happy with your order. Please read the description of each item carefully, especially the dimensions. I try to describe my pieces as accurately as possible. Bear in mind that every computer monitor displays colors slightly differently. Contact me before you order if you are unclear about a particular item.
If you are not happy with your order, you can return it within 14 days of receipt with a copy of the invoice and the item(s) in original condition, and I will refund your purchase price minus your shipping, insurance and delivery confirmation fees for shipping back to me. I
strongly recommend insurance and delivery confirmation on all returns. I
cannot be responsible for items you ship back to me that are not
delivered.
You can contact me at barbara@venusrisingdesigns.com and my phone number is 301-946-0108. Please be specific about the problems when sending an email. I will do my best to help you resolve the matter.
If an item doesn't fit you, I can often resize it. Depending on the item, there may be no charge at all or a nominal charge per inch. This will vary according to what additional stones or findings are needed. Restringing a piece will cost more.
I do not accept returns on special custom orders. All other items can be returned for a full refund of the purchase amount only and does not include monies paid for shipping, insurance or delivery confirmation. ***However, items must be returned within 14 business days of receipt in original condition and packaging, and with a copy of the invoice.***
